Greta Rapinett
CX Consultant
Freelance
Closing Panel
Session Outline:
With Great Power ... Comes Great Unpredictability: Spin the Wheel at TechTok
To close TechTok 2026, we are handing part of the conversation over to chance.
Moderated by Alexia Stafrace, Leverage Your EQ, the session brings together Simon Theuma, Malta Startup Space; Prof. Alexiei Dingli, Digital Brain; Greta Rapinett, CX Consultant; and Daniel Thompson-Yvetot, CrabNebula and Comply Land for a fast-moving discussion driven by two spinning wheels.
One wheel will land on one of TechTok’s seven tracks. The other will introduce a completely unexpected topic. The challenge is simple: connect the two, think on the spot, and make the argument work.
Expect sharp thinking, unusual connections, healthy disagreement, humour and a few moments where even the experts may be unsure where the conversation is heading.
After a full day exploring technology, innovation and responsibility, this closing panel puts adaptability, creativity and quick thinking to the test. Because with great power comes great unpredictability.
About Greta
Greta is a Customer Strategist and Advisor recognised for her commitment to build people and teams. The belief that being of service is a privilege is what defines her work . What she does through is build people and equip teams with tools to provide seamless service and deliver exceptional customer experiences, that contribute to business growth.
Greta humanises customers to help organisations understand better how to deliver on those moments that matter. She helps people develop their human skills and attitudes, be they leaders or front liners. Greta advocates hard for customer strategies to grow business value. As an established voice in Customer Experience, Greta’s shares her insights in different ways.
Among her wow moments some are especially special; the keynote "Leveraging Relationships & Technology in Credit Management" at the MACM Annual Conference 2022 and the FHRD Conference 2024 with her keynote “Translating Values & Purpose into Real Experiences” to over 500 delegates.
As for articles, the ones closest to her heart are "The Human in the Customer" and "Influence and Persuasion – the HR superpower” and “Are we ready to embrace a skills-first approach?”
This year, Greta has also launched her Newsletter (The G-Point) on the LinkedIn platform with monthly observations and tips improving customer experiences and service-levels, ensuring bottom-line growth.
