Bernard Mallia
CEO - Equinox Advisory
AI as a Catalyst for Operational Excellence: Making AI Make Sense (and Cents)
This session moves beyond AI hype to deliver a practical playbook for driving tangible business results, exploring a strategic framework for embedding powerful AI tools directly into your operations. Discover how Computer Vision can automate situational control, how LLMs and NLP can unlock insights from unstructured data, and how recommender systems can hyper-personalise customer experiences. We'll also cover the use of advanced speech synthesis to create new, dynamic customer interaction channels.
You will leave with a clear roadmap to identify high-impact opportunities and deploy AI for immediate, measurable gains in efficiency and innovation.
About Bernard ...
Bernard Mallia operates at the critical intersection of AI strategy and technical execution. A trusted expert for a number of international firms of varying sizes, he is the CEO of Equinox Group and the Chairperson of MIICT, and leads the hands-on development of today's solutions. He translates complex capabilities like advanced computer vision, recommender systems, and LLMs, into practical organisational frameworks and solutions. His work, from architecting data models for global firms to deploying learning models for intelligent robotics, provides the foundation for a playbook that empowers organisations to achieve true, sustainable operational excellence through technology. Bernard is also the author of several publications, including “The Faint Whispers of the Heart: Next-Generation Sentiment Analysis and ‘Empathy Algorithms’ ”, a book chapter in “Emotions in Code - The AI Frontier of Sentiment Analysis” edited by Jinfeng Li for IntechOpen, and “Designing and Implementing Socially Beneficial Recommender Systems: An Interdisciplinary Approach” presented at RecSys 2023.